Deliveries
Deliveries
UK only
Online orders are available for all UK shipping addresses.
Unfortunately, we're not able to ship internationally. If you are in the USA, you can visit our USA e-commerce platform. For all other markets, we suggest a retailer that ships internationally, such as Royal Mile Whiskies or The Good Spirits Co.
You can also find our products in countries around the world. For more information on the markets we are in, check our Imports page.
Timelines
We post and pack all orders ourselves, direct from the distillery.
Dispatch is made daily around 3 pm, Monday to Friday. This means most orders are dispatched the next working day, unless you order on a Friday or Saturday, or it is an especially busy time for orders.
Standard UK Delivery time is 2-5 working days from purchase. In most instances, we use DPD as our UK courier.
Once your package has left the distillery, you will receive an email from DPD with tracking details (please check your junk mail, as their updates can sometimes be marked as spam).
Signature, please
As we're a distillery, all our packages require a signature from someone who is over the age of 18.
Please recycle
Our packaging materials are fully recyclable, so please dispose of your box and packaging following your local recycling guidelines.
Click & Collect
A free collection service
We offer a free Click & Collect service from the distillery for those who would like to visit us and collect your order in person.
Opening times
Collection is available from 10 am - 4 pm Monday to Friday. Please collect your order within 7 days of placing it.
Finding us
We're located at: 8 Deanside Road, Glasgow, G52 4XB.
At our gates, you will need to ring the distillery phone number or press the bell to gain entrance.
Refunds & Returns
If your package is returned to us, we're unable to accept liability and a redelivery charge may be incurred, so please double-check your delivery information to make sure it is accurate!
If you experience any problems with your delivery or have a failed delivery, please contact us within three calendar months of the initial purchase and we will do our best to be of assistance.
Any questions?
Please use the form on our Contact Us page, email us customerservice@glasgowdistillery.com, or call us on 0141 404 7191 (Mon - Fri 9 am - 5 pm) to speak to a member of the team.
